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Terms & Conditions

Effective Date: 12/1/2024​

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Welcome to The Naughty Puzzle Co.! By accessing our website or purchasing our products, you agree to these Terms and Conditions. Please read them carefully, as they outline your rights, responsibilities, and the limitations of our liability.

1. Acceptance of Terms

By using our website or services, you acknowledge that you are at least 18 years old and legally capable of entering into a binding contract. If you do not agree to these terms, please do not use our website or services.

2. Product Descriptions

We strive to provide accurate descriptions of our puzzles and services. However, slight variations in color, size, or design may occur due to the nature of print-on-demand manufacturing. Such variations do not constitute a defect or grounds for a refund.

3. Pricing and Payment

  • Prices: All prices are listed in [currency] and are subject to change without notice.

  • Payment Methods: We accept major credit cards, PayPal, and other payment methods supported by our payment processor.

  • Taxes and Duties: Prices do not include applicable taxes, customs fees, or import duties. These are the responsibility of the customer.

4. Shipping and Delivery

  • Fulfillment Times: Products are made-to-order and typically fulfilled within 2–7 business days.

  • Shipping: Delivery times depend on the selected shipping method and destination. We are not responsible for delays caused by carriers or customs processing.

  • Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us within 7 days for assistance.

For detailed information, refer to our [Shipping Policy].

5. Returns, Refunds, and Cancellations

  • Physical Puzzles: Returns are not accepted due to the custom nature of our products. Store credit or replacements are available for damaged or defective items.

  • Digital Puzzles: All digital purchases are final and non-refundable.

For more details, refer to our [Refund Policy].

6. Intellectual Property

All content on our website, including images, logos, and product designs, is owned by The Naughty Puzzle Co. or our suppliers. You may not reproduce, distribute, or use our content without prior written permission.

7. User Conduct

When using our website, you agree:

  • Not to engage in fraudulent, illegal, or abusive activities.

  • Not to interfere with the website’s functionality or security.

We reserve the right to terminate access to our website or services if these terms are violated.

8. Liability Limitations

To the fullest extent permitted by law:

  • The Naughty Puzzle Co. is not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

  • Our liability is limited to the amount paid for the product or service in question.

9. Third-Party Services

Our website integrates services from third parties (e.g., Printify, Printful, and payment processors). We are not responsible for their actions, errors, or policies. Please refer to their respective terms and conditions.

10. Indemnification

You agree to indemnify and hold The Naughty Puzzle Co., its owners, employees, and suppliers harmless from any claims, damages, or legal fees resulting from your use of our website or services.

11. Modifications to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/State], without regard to its conflict of law principles.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: [Insert Email Address]

  • Mailing Address: [Insert Address]

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