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Shipping Policy

Effective Date: 12/1/2024

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At The Naughty Puzzle Co., we strive to ensure that your puzzles reach you as quickly and safely as possible. This Shipping Policy outlines how we handle shipping, delivery timelines, and related matters, in accordance with our print-on-demand partners, Printify and Printful.

1. Fulfillment Times

All puzzles are made-to-order through our print-on-demand partners. Fulfillment typically takes 2–7 business days after your order is placed. This includes the time needed to print and package your order.

2. Shipping Times

After fulfillment, shipping times depend on your location and the shipping method chosen at checkout:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Europe: 5–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimates and may vary due to factors such as carrier delays, customs processing, or holidays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected. We offer transparent pricing to ensure you only pay for what is necessary.

4. Order Tracking

Once your order has been fulfilled and shipped, you will receive an email with tracking information. Please allow 24–48 hours for the tracking information to update.

5. International Shipping

We ship worldwide! However, international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

6. Shipping Address Errors

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you realize there is an error, contact us immediately at [Insert Email Address], and we will do our best to assist.

7. Lost or Damaged Packages

We take great care to ensure your order is packaged securely. However, if your package is lost or arrives damaged:

  • Lost Packages: Contact us at [Insert Email Address] with your order number. We will work with our print-on-demand partners to resolve the issue.

  • Damaged Items: Please send us photos of the damage within 7 days of receiving your order, and we will assist with a replacement or refund.

8. Returns and Exchanges

As all products are made-to-order, we generally do not accept returns or exchanges unless the product is defective or there is a printing error. Please review our [Return Policy] for more details.

9. COVID-19 and Holiday Shipping Delays

Please be aware that global shipping delays may occur due to COVID-19, supply chain disruptions, or increased holiday demand. We appreciate your patience and understanding during these times.

10. Contact Us

If you have any questions or concerns about your order, please reach out to us at:

  • Email: [Insert Email Address]

We are here to help and ensure your experience with The Naughty Puzzle Co. is a positive one!

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